KPIs Visual Monitoring — Hospitals
KPIs Visual Monitoring — Hospitals
Context: 24 month program to roll-out visual performance monitoring to front line hospital staff
- Scope: many change programs lack the ‘hard-wiring’ of KPIs from Board room to front line teams. However, during this successful client engagement, Medteryx worked with multiple hospital sites and front line teams (clinical and non-clinical) to tightly link Group strategy with day-to-day improvement tasks and to upskill the organisation in visual reporting techniques
- Clinicians mandated a ‘balanced score card’ approach focusing on Quality, Patient Satisfaction, and Capacity improvement
- Dirty data were common and required error reporting scripts and staff training to correct
- Skills training was required for front line team members around principles of continuous improvement, importance of fact based analysis, and delivering value for money outcomes.
Results delivered
- Sustained frontline engagement evidenced by team members owning and plotting their own results for each KPI on a daily basis
- Hospital management reporting system updated so that each KPI takes no longer than 2 minutes to chart on a daily basis -eg by theatre tech or ward clerk
- Buy-in and ownership by front line staff in change program to achieve ‘service excellence’
- Broad based improvement across a range of KPIs between 5% to 50%.
